Experienced Service Delivery Leader (27 years) of technology (MICROSOFT Customers & telecom accounts, with proven record in building businesses from set-up to highest grossing long-term client relationships (USD 75 Mn). Have established and managed large teams pan-India of up to 7000 people.
Expert in setting up program operations from scratch including hiring, training, process creation, delivery management and stabilizing new businesses, all in a B2B environment. Passionate about mentoring women in the workplace.
Core Competencies: IT-Enabled/BPM Services | B2B Support & Cloud Services |Setup of New Programs| Client Relationships |Operational Excellence | Global Stakeholder Management | Account Growth & Profitability| Leading High-Performance Teams |
A proven leader (27 Years) with abilities in Service delivery focusing on maximizing Customer Satisfaction, Process Excellence and Enhanced Quality. Comprehensive experience in overseeing large teams & programs (upto4000 people & USD 75Mn). A result-oriented professional with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance.
Skills in working closely with a lot of MICROSOFT Customers, in a B2B environment, maintaining long term relationships, and ensuring quality delivery of services as per the contracts.
Core Competencies: B2B Support & Cloud Services & Support | Customer Care Operations | Program Management and Customer Relationship Management.
Chitra and Dilip have strong expertise in launching new Accounts, strategies and growing successful businesses
